Look for your invitation to activate your MYIO portal. This invitation will be an email or text message that comes from No-Reply@Valant.io. It contains an access code you’ll need to start the MYIO set up. Each access code is valid for 7 days. If your code expires prior to activating your account, please contact us at 860-245-9364 to receive a new access code.
You will either need to download the MYIO app on your smartphone or tablet, or go to the Telehealth website (opens in a new window) on your computer. Once you’ve opened the application or the website proceed as follows:
- Click “Create an Account” and enter the access code from the text or email message you received to get started. Please choose a Username and a strong Password that will easily be remembered.
- Choose Username
- Choose Password (will need to be eight or more characters, one uppercase, one lowercase, and one number or special character)
- Retype Password to confirm
- Answer Three Security Questions
- Click Next
- You will see a series of demographic questions. Required fields will be in red and have an asterisk * symbol. Many sections/fields will be optional. Answer questions as needed and click Next.
- You will be asked to provide an email address you wish to have associated with the MYIO portal. Please do not log off until this section is complete, as this is an important part of MYIO account security. The portal email is used to reset your MYIO password or receive any updates, messages, or shared documents sent to your MYIO account. The portal email can be the same as the one used for work or home but you must re-type the email address into the portal email field.
- Once your email has been entered, click Verify My Email to receive a confirmation code. Go to your email inbox to find this 6-digit code and type it into the portal page you’re working on.
- Continue clicking Next after each section is completed. At the end you will need to review the linked information and click Accept.
Welcome to MYIO!
For more information regarding MYIO, please access the Patient Users Guide PDF (opens in new window).